MY BOOKING
Understanding my booking
When you make a booking, the booking generally defaults to 5 or more types of engineers, mainly being the following as shown in the list below, which may lead to sub-categories, depending on the job description.
- Electrician
- Plumber
- Gas Engineer (My Boiler)
- Oil Engineer (My Boiler)
- Drainage Engineer
Just below, we have a selection of different types of engineers that should match the type of engineer we sent to you in your comfirmation text. By clicking on the correct engineer catagory, you will get a more in-depth understand to your booking in better detail and what to expect throughout your service.
Please choice from the following choice
By clicking on any of these categories, you should learn what to expect.
The call-out fee covers an engineer to be organised and have them on route, where the labour only starts from the time of the engineers arrival time.
The duty from the engineer arriving, is to investigated, with or without tools, what they have been called out for, before organising what they need to do next, for example, collecting tools and materials.
You understand that the job of the contractor would be, to come out and try to fix the issue given his competency, and where a fix can't be obtained, is to make safe, do a diagnostic, unless, a reasonable explanation means, that this can't be done.
After the work is done, it's the responsibility of the contractor, to make sure, he gives you the relevant documents, such as the invoice and report.
The contractor, is in his rights to ask for payment immediately, however, the client, is in their rights, to ask for a copy of the invoice, and make the payment within 14 days, from the point of receiving the invoice.
We strongly advice you to not pay in cash, without having an invoice, just in case either the contractor, denies receiving the money, and the client makes a claim without being enough grounds for the claim to stand.
If you have any complaints at all, please visit our complaints page below, that gives more detail into helping you with your complaint.
Here is a reminder to your confirmation page from your confirmation text and a link to the complaints page if you feel you would like to make a complaint
