My Boiler

Understanding about my boiler

If you’ve contacted us regarding a boiler engineer, then this should be put into different categories on what to expect but all generally come under the same principles.

If your boiler is faulty and your aim is to get someone to come out and get a fix, then you could be disappoint if the aim has not been reached.

We estimate that 70% of boilers that the engineers come out to fix are fixable on site and when you ask us this over the phone, we always explain 70% regardless of the issue or the type of boiler as this is the easiest number to remember and to save complicating the estimate to staff members answering the calls who are not sure.

With some issues, if you speak to a technical advisor, you could get an estimate of 50/50 being a fix and other times, you could get a 95% chance of a fix, however, you are welcome to speak to the technical advisor if one is available when calling.

Please note that if a boiler can’t be fix, you will have no choice but to pay the minimum costs being the call-out fee and the minimum of one hour, however, the engineer should give you the best advice going forward in regards to getting a fix and making an offer to come back out.

Some people may wonder why the parts can’t be carried and that’s because the engineers work on a range of boilers and a massive range of different parts being that on most parts, the engineer is likely not to use them within the year losing there stock life and the weight issue of being able to carry them as the van as stock.

Please note that in some cases, you may be able to request a manufactures specialist to make a visit but you would have to go directly to the manufacture and not our company as the manufacture generally have contractors that specialise in certain types of boilers and therefore able to carry the parts with them at a rate or a set cost which can sometimes be cheaper or more expensive.

Just below are some further options for you to click on.

Here is a reminder to your confirmation page from your confirmation text and a link to the complaints page if you feel you would like to make a complaint

Confirmation Page

EPHG Complaints