EPHG Terms And Conditions

Welcome to EPHG Limited terms and conditions

By using our service you agree to the terms by clauses which you can find by clicking here.

By using our service you have full acknowledgement of our aftercare terms.

Once the deposit is paid and your booking is complete, you may be sent an email or a text to a mobile which depends on if you've made the booking via the website or over the phone.

If a booking is made over the phone, we require your mobile number or an email address to send a reminder of the terms to you and the terms may be tailored depending on the type of contractor required.

We are not responsible for a delayed text for reminding any terms depending on your network and it is up to you to acknowledge the terms before using our service.

Your mobile number or your email address that we store will form part of our privacy policy with further information by clicking on our privacy policy statement here.

Terms of EPHG Limited

Services provided by EPHG Limited

Here is a list of all useful information regarding the service that is provide which you can click on

When using the services of EPHG Limited you agree to all the terms pages and links from the terms page and you understand what the EPHG Limited is all about.

The most important terms in the contract agreed by the client is the terms by clauses.

All contractors sent out in an emergency are within 2 hours unless mentioned otherwise in an email or by text.

On arrival, the time of labour meaning physical work starts from the time of available parking closest to the property either where keys are picked up or the property of where the work is to be taking place, depending on which one comes first.

All contractor are competent according to there status and there status being of what the contractor has registered as or any competent website they are on or there advertisment.

Cancellations, Return and Refund Policy

The service provided starts from the time of payment made and the point the deposit is taken.

The deposit is non returnable and is taken immediately when taking details over the phone.

A cancellation can be made and you will lose your deposit as the service will already of been used from the moment your booking is made.

To cancel, you will have to either send an email to cancel@ephg.limited or reply to a text if we have sent you a text to your mobile. To know that the text comes from a member of staff employed by EPHG Limited, the text will have a link in the text going directly to the EPHG Limited website.

The only time that a refund can be returns is either of good will or we can not provide you with a service as we do not guarantee a service.


All deposits MUST be made before a contractor is sent out unless an agreement has been made otherwise according to our delivery policy clause (4) of terms by clauses.

All rates are given on the description plus price plan.

After paying the deposit, any further payments are paid directly to the contractor.

Additional work

If you're the client requiring additional work after the authorised first hours labour, it is VERY important you understand (clause 16) laid out in the terms by clauses.