Price Plan
Here are the complete rates for call outs, set out by EPHG Limited
Welcome to our price plan and rates page, where we aim to keep you fully aware of all our costs at all times, unless quoted for otherwise in writing, before the booking is made.
All rates are subject to VAT at 20% and will be added to any rates given, if the VAT is applicable.
Just below is an image giving our call-out fee deposit costs, and the minimum cost of 1 hour paid directly to the contractor.
PLEASE NOTE: EPHG deposit payments are non-refundable, subject to the terms.
This means, as EPHG is a VAT registered company, additional VAT will apply, however, not all contractors are VAT registered, and may not charge you any additional VAT for there own costs.
Please note that rates may be adjusted, subject to the time of year and the distance the engineer would have to travel, please see the image for the rates and adjustments below.
In the nice looking image below that has been designed to make it easier on the eye, as to try and break up the content.
If you would like to listen to the content within the image, please click on the play button on the audio above the image.
Non Emergency Rates
Non emergency rates only apply if we put this in writing to you first, which we could offer you a reduced rate.
Please note: We're only an emergency service doing 'urgent repairs and maintenance' and any agreement outside the emergency service has to be agreed in writing before the booking is made, as we don't have a price plan for this, any standard bookings made, they are made under the emergency terms only.
09:00 to 21:00 apart from special occasions
Our normal rate from 9AM to 9PM apart from special occasions, is £125 for the hour, plus a £125 call-out fee, plus any VAT if applicable. The amount covering up to the first hour, including all possible VAT, and without materials, and further work, should be no more than £300. Subject to area and timing, a possible discount could be offered, under the descretion, of both EPHG and the contracting engineer.
It is possible that the 9AM to 9PM rates could be explained from 8AM, however, this is also under the descretion of EPHG as one case can be different to another.
21:00 to 09:00 apart from special occasions
Our normal rate from 9PM to 9AM apart from special occasions, is £150 for the hour, plus a £150 call-out fee, plus any VAT if applicable. The amount covering up to the first hour, including all possible VAT, and without materials, and further work, should be no more than £360. Subject to area and timing, a possible discount could be offered, under the descretion, of both EPHG and the contracting engineer.
It is possible that the 9PM to 9AM rates could be explained from 8PM to 8AM, however, this is also under the descretion of EPHG as one case can be different to another.
Christmas rates from the 24th December to the 2nd January
Our Christmas rates start at midnight, leading onto Christmas Eve, and start at £150 for the hour, plus a £150 call-out fee, plus any VAT if applicable. The amount covering up to the first hour, including all possible VAT, and without materials, and further work, should be no more than £360.
These costs are subject to peak christmas periods, where the cost from 6pm on Christmas Eve to the 27th of December is £195 for the hour, plus a £195 call-out fee, plus any VAT if applicable. The amount covering up to the first hour, including all possible VAT, and without materials, and further work, should be no more than £468.
As of the 31st December at 6pm to the 2nd January at 9am, the rates are as follows and starts at £195 for the hour, plus a £195 call-out fee, plus any VAT if applicable. The amount covering up to the first hour, including all possible VAT, and without materials, and further work, should be no more than £468.
All rates in this section, are subject to area and timing, a possible discount could be offered, under the descretion, of both EPHG and the contracting engineer.
Other related rates to EPHG Limited
All prices above are excluding VAT that currently requires adding at 20% on top of the quoted costs. The VAT Number for EPHG is as follows: 193 4554 84.
Please note that not all contractors are VAT registered.
Here is a link to the old rates price plan from 2022 to 21 September 2022 here.
